On the one hand, the companies in question feel a business incentive to create a digital
environment where their users feel safe, and are increasingly compelled by governments to cooperate in blocking, filtering, countering or removing content or accounts on the grounds of public safety or national security concerns. In addition, users expect the companies to be transparent, accountable, respect privacy and freedom of opinion and expression and guarantee remedy, while also ensuring an open, free and secure internet. This reality has led to greater voluntary engagement of the private sector in efforts to respond to terrorist use of the internet and ICT. This engagement includes industry-driven initiatives and participation in multi-stakeholder and public-private fora focusing on normative, technical and organizational issues, as well as engagement with academia.
Private Sector Engagement in Responding to the Use of the Internet and ICT for Terrorist Purposes
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