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The purpose of this paper is to discuss the design, application and findings of a case study in which the application of a machine learning algorithm is utilised to identify the grievances in Twitter in an Arabian context. To understand the characteristics of the Twitter users who expressed the identified grievances, data mining techniques and social network analysis were utilised. The study extracted a total of 23,363 tweets and these were stored as a data set. The machine learning algorithm applied to this data set was followed by utilising a data mining process to explore the characteristics of the Twitter feed users. The network of the users was mapped and the individual level of interactivity and network density were calculated. Findings The machine learning algorithm revealed 12 themes all of which were underpinned by the coalition of Arab countries blockade of Qatar. The data mining analysis revealed that the tweets could be clustered in three clusters, the main cluster included users with a large number of followers and friends but who did not mention other users in their tweets. The social network analysis revealed that whilst a large proportion of users engaged in direct messages with others, the network ties between them were not registered as strong. Borum (2011) notes that invoking grievances is the first step in the radicalisation process. It is hoped that by understanding these grievances, the study will shed light on what radical groups could invoke to win the sympathy of aggrieved people. In combination, the machine learning algorithm offered insights into the grievances expressed within the tweets in an Arabian context. The data mining and the social network analyses revealed the characteristics of the Twitter users highlighting identifying and managing early intervention of radicalisation.

In this study, we select the official websites of four known extremist groups and map the networks of hyperlinked websites forming a virtual community around them. The networks are constructed using a custom-built webcrawler (TENE: Terrorism and Extremism Network Extractor) that searches the HTML of a website for all the hyperlinks inserted directing to other websites (Bouchard et al., 2014). Following all of these hyperlinks out of the initial website of interest produces the network of websites forming a community that is more or less cohesive, more or less extensive, and more or less devoted to the same cause (Bouchard and Westlake, 2016; Westlake and Bouchard, 2016). The extent to which the official website of a group contains many hyperlinks towards external websites may be an indicator of a more active community, and it may be indicative of a more active social movement.

There is an emerging consensus that ideologically-based narratives play a central role in encouraging and sustaining radicalization to violence, and that preventing, arresting, or reversing radicalization requires some means by which to address the effects of these narratives. Countering violent extremism (CVE) is a broad umbrella phrase that covers a wide array of approaches that have been advanced to reduce the radicalizing effects of extremist narratives. There is considerably less agreement, however, regarding the most appropriate means by which the mitigation of extremist narratives might best be accomplished. An important emerging area of interest is the role of the Internet, both as a forum through which narratives are transmitted and as an avenue for delivering CVE programs. At present, very little is known about which principles and practices should inform online CVE initiatives. This study attempts to establish a foundation and framework for these programs: first, by identifying the concepts and constructs which may be most relevant to countering violent extremism online, and second, by examining the available material from six online CVE programs in relation to these concepts. This examination suggests that these programs are lacking strong theoretical foundations and do not address important elements of radicalization, such as contextual factors or identity issues. It is important that future iterations of CVE programs consider not just the specific content of the narratives, but also take into account why these narratives have resonance for particular individuals

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There is an emerging consensus that ideologically-based narratives play a central role in encouraging and sustaining radicalization to violence, and that preventing, arresting, or reversing radicalization requires some means by which to address the effects of these narratives. Countering violent extremism (CVE) is a broad umbrella phrase that covers a wide array of approaches that have been advanced to reduce the radicalizing effects of extremist narratives. There is considerably less agreement, however, regarding the most appropriate means by which the mitigation of extremist narratives might best be accomplished. An important emerging area of interest is the role of the Internet, both as a forum through which narratives are transmitted and as an avenue for delivering CVE programs. At present, very little is known about which principles and practices should inform online CVE initiatives. This study attempts to establish a foundation and framework for these programs: first, by identifying the concepts and constructs which may be most relevant to countering violent extremism online, and second, by examining the available material from six online CVE programs in relation to these concepts. This examination suggests that these programs are lacking strong theoretical foundations and do not address important elements of radicalization, such as contextual factors or identity issues. It is important that future iterations of CVE programs consider not just the specific content of the narratives, but also take into account why these narratives have resonance for particular individuals.

Why would a terrorist choose to utilize the Internet rather than the usual methods of assassination, hostage taking, and guerrilla warfare? Conway (2006) identified five major reasons why extremist groups used the Internet: virtual community building, information provision, recruitment, financing, and risk mitigation. Terrorist and extremist organizations can use the Internet to increase their visibility and provide information about the group along with its goals without posing an increased risk to the members. It also allows them to easily ask for, and accept, donations through anonymous financial services such as Dark Coins. These benefits allow these groups to promote awareness of their cause, to convey their message to, and perhaps foster sympathy from a much larger pool of potential supporters and converts (Weimann 2010). Finally, the Internet also provides asynchronous services with global access, with the sender and recipient located at any place, at any time, without the need to link up at a specific time (Wagner 2005). In short, unlike the real world, cyberspace is borderless without limitation, and this makes identification, verification, and attribution a challenge.