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The role of information and communication technology (ICT) companies in responding to alleged terrorist or extremist content has become one of the most challenging issues for freedom of expression and privacy online. In July 2015, GNI launched a policy
dialogue to explore key questions and considerations concerning government efforts to restrict online content with the aim of protecting public safety, and to discuss the human rights implications of such government actions.

VOX-Pol Blog post.

Emerging research on the etiology of violent radical political behavior has begun to explore the role of empathy in shaping an individual’s beliefs, attitudes, and intentions that culminate in radicalization. The existing studies focus on persuasive influence upon an individual, but they overlook the centrality of empathy and that in the absence of empathy, persuasion is not salient. If an individual empathizes with a message then when it is processed by the receiver, the message is more likely to be considered realistic, relatable, believable, and therefore, persuasive. However, very little is known as to how messages should be designed to stimulate empathy in order to optimize their persuasive impact, which is particularly relevant to terrorist and extremist messaging given the lethal outcome of successful persuasion. This study examines the neurocognitive process of radicalization, specifically as it occurs within virtual online space, and how message content and production features have the potential to arouse empathy and generate radical-persuasive outcomes among the target audience. The findings of this research demonstrate how emotions, specifically that of empathy, can be stimulated in order to facilitate the process of radicalization, thus increasing the potential for violent radical political behavior.

VOX-Pol Blog post.

Recent years has seen a trend towards the increasing specificity of recruitment targets for global jihad. This paper is a case study of the discourses used to recruit a Western female who originally subscribed to an antigovernment, anti-New World Order ideology. Categorising using grounded theory analysis found that female recruiters tapped into the interest of their target subject and then shifted her towards sympathy and commitment to radical Islam. This was achieved through media saturation of Western aggression against Muslims coupled with an ideology that promotes the need to fight and resist. Subject material to which the recruit was directed was carefully controlled and initially deemphasized the Qur’an in favour of mujahedeen narratives and the teachings of Anwar al-Awlaki. Overall, the research supported a sophisticated narrowcasting strategy that was carefully developed primarily by female recruiters.

The Facebook Redirect Programme (FRP) is designed to combat violent extremism and dangerous organisations by redirecting users who have entered hate or violence-related search queries towards educational resources and outreach groups. A pilot of the programme was launched with delivery partners Life After Hate in May 2019 and Exit Australia in September 2019. It was specifically designed to ensure that individuals searching for white supremacist and/or neo-Nazi communities on Facebook would be offered authentic, meaningful and impactful support off-platform. The purpose of this pilot was to test the programme design and inform future deployments targeting both new geographies and other hate-based communities. Moonshot was contracted by Facebook to evaluate the pilot period of programme performance and make recommendations for future deployments. This report evaluates the pilot programme by examining:
-Facebook’s use of keywords and the safety module as a method of redirecting people off-platform;
-The full user journey from Facebook to delivery partner landing pages;
-The extent to which the pilot can be considered a proof of concept for future deployments.