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22 July 2011, saw the biggest domestic terror event in Norway since World War II. On this day, a right-wing terrorist placed a bomb in front of the Norwegian government building, where the prime minister had his office at the time. Later, the same perpetrator dressed up as a policeman and tricked his way into a political youth camp, where 69 mostly young people were killed. The present case study involves the leading national online news provider, VG, whose website, VG Nett, was Norway’s most-read online news site at the time of the attack. The study addresses the research gap of how news workers and managers see the potential of the affordances of digital media during crisis events. Furthermore, the study looks at how two different discourses of professionalism, the occupational and the organisational, informed journalists’ use of technological and social media affordances during this terror event, and at how online journalists and management reflect upon and continue to refine these approaches five years later. This study stresses the importance of a clear understanding of the decision-making processes that actually guide the handling of those affordances during a crisis event. Ultimately, this study questions not the perceived tension between the two discourses of professionalism, but their relative impact upon domestic crisis journalism in the technological realm. Book edited by Harald Hornmoen and Klas Backholm.

Technical solutions can be important when key communicators take on the task of making sense of social media flows during crises. However, to provide situation awareness during high-stress assignments, usability problems must be identified and corrected. In usability studies, where researchers investigate the user-friendliness of a product, several types of data gathering methods can be combined. Methods may include subjective (surveys and observations) and psychophysiological (e.g. skin conductance and eye tracking) data collection. This chapter mainly focuses on how the latter type can provide detailed clues about user-friendliness. Results from two studies are summarised. The tool tested is intended to help communicators and journalists with monitoring and handling social media content during times of crises. Book Edited by Harald Hornmoen and Klas Backhoem.

This chapter summarises the findings of a case study on social media activity during the 22 July 2011 terrorist attacks in Norway. Based on these findings and on theories and previous research on the role of social media in situation awareness (SA) configuration during crisis situations, the chapter offers seven recommendations for key communicators in official crisis management and response institutions, journalistic institutions, NGOs and others: (1) acknowledge social media as important and master monitoring and management of features across social media; (2) synchronise communication and establish a standard operating procedure (SOP); (3) establish and make known a joint social media emergency account; (4) participate, interact and take the lead; (5) be aware of non-hashtagged content; (6) implement verification tools and practices and (7) engage with and learn from celebrities. Book edited by Harald Hornmoen and Klas Backholm

Since 2016, at least 43 countries around the globe have proposed or implemented regulations specifically designed to tackle different aspects of influence campaigns, including both real and perceived threats of fake news, social media abuse, and election interference. Some governments are in the early stages of designing regulatory measures specifically for digital contexts so they can tackle issues related to the malicious use of social media. For others, existing legal mechanisms regulating speech and information are already well established, and the digital aspect merely adds an additional dimension to law enforcement. Our research team conducted an analysis of proposed or implemented regulations and identified a number of interventions. Some measures target social media platforms, requiring them to take down content, improve transparency, or tighten data protection mechanisms. Other measures focus on civil actors and media organisations, on supporting literacy and advocacy efforts, and on improving standards for journalistic content production and dissemination. A third group of interventions target governments themselves, obligating them to invest in security and defence programs that combat election interference, or to initiate formal inquiries into such matters. Finally, a fourth group of interventions take aim at the criminalisation of automated message generation and disinformation.

Far-right groups increasingly use social media to interact with other groups and reach their followers. Social media also enable ‘ordinary’ people to participate in online discussions and shape political discourse. This study compares the networks and discourses of Facebook pages of Western European far-right parties, movements and communities. Network analyses of pages indicate that the form of far-right mobilization is shaped by political opportunities. The absence of a strong far-right party offline seems to be reflected in an online network in which non-institutionalized groups are the most prominent actors, rather than political parties. In its turn, the discourse is shaped by the type of actor. Content analyses of comments of followers show that parties address the political establishment more often than immigration and Islam, compared to non-institutionalized groups. Furthermore, parties apply less extreme discursive practices towards ‘the other’ than non-institutionalized groups.

This study takes a systemic functional multimodal social semiotic approach to the analysis and discussion of image and text relations in two sets of data. First, patterns of contextualisation of images and text in the online magazines Dabiq and Rumiyah produced by the Islamic extremist organisation which refers to itself as Islamic State (referred to here as ISIS) are examined. The second data set consists of a sample of texts from Western online news and blog sites which include recontextualisations of images found in the first data set. A sample of examples of the use and re-use of images is discussed in order to identify patterns of similarity and difference when images and text are recontextualised. It is argued that the ISIS material tends to foreground the interpersonal metafunction in combination with the textual metafunction (i.e. the stance towards the content and the organisation of the message for this purpose), while the other data set tends to foreground the ideational metafunction (the participants, processes and circumstances of what is being reported). These inferences indicate that further exploration of a larger data set is worth pursuing. Such studies would provide deeper insights helping to distinguish between online material which supports terrorism and that which opposes it, as well as facilitating the further development of multimodal social semiotic approaches to image and text relations.