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The problem of terrorism is both an immediate threat and a long-term issue of safety
and social cohesion, locally and globally. An immediate threat requires relatively
straightforward interventions. Our public debates seem to be focusing too much on “fire-
fighting” crisis management, and congratulating ourselves on instant emotional displays
of solidarity, without paying enough attention to the substantial challenges of developing
a broader social consensus, and a culture of mutual respect. More specifically, we need to
find new ways to understand how local and global issues intersect, and why the global
hegemony of one or two superpowers no longer seems to deliver stability and security
(even for themselves). This is particularly true in a world where national borders have
less and less relevance for the homogeneity of populations, cultures or values, and where
whole communities, for instance, continue practices with impunity which are completely
unacceptable to others – as well as being illegal, e.g. female genital mutilation. This
paper explores some key theoretical issues which might help us to understand some of the
underlying longer-term issues: the articulation of identity, culture, and power, and impact
of micro-practices on global cohesion and security. The new globally connected social
media have a central role to play in this analysis.

National governments now recognize online hate speech as a pernicious social problem. In the wake of political votes and terror attacks, hate incidents online and offline are known to peak in tandem. This article examines whether an association exists between both forms of hate, independent of ‘trigger’ events. Using Computational Criminology that draws on data science methods, we link police crime, census and Twitter data to establish a temporal and spatial association between online hate speech that targets race and religion, and offline racially and religiously aggravated crimes in London over an eight-month period. The findings renew our understanding of hate crime as a process, rather than as a discrete event, for the digital age.

This paper presents the first criminological analysis of an online social reaction to a crime event of national significance, in particular the detection and propagation of cyberhate on social media following a terrorist attack. We take the Woolwich, London terrorist attack in 2013 as our event of interest and draw on Cohen’s process of warning, impact, inventory and reaction to delineate a sequence of incidents that come to constitute a series of deviant responses following the attack. This paper adds to contemporary debates in criminology and the study of hate crime in three ways: (1) it provides the first analysis of the escalation, duration, diffusion and de-escalation of cyberhate in social media following a terrorist event; (2) it applies Cohen’s work on action, reaction and amplification and the role of the traditional media to the online context and (3) it introduces and provides a case study in ‘computational criminology’.

The All Wales Hate Crime Project (Williams & Tregidga 2013, 2014)
highlighted the emerging problem of cyberhate and cyber bulling via social media
through interviews with victims. Opportunities for online engagement have
increased exponentially over the past two decades. In 1999 only 10 per cent of UK
households had access to the Internet. The number had grown to 53 percent in
2005 and to 85 per cent in 2015 (ONS 2015). Estimates put global social media
membership at approximately 2.5 billion non-unique users, with Facebook, Google+
and Twitter accounting for over half of these (Sloan et al. 2015, 2015, Williams et al.
2016). Open and widely accessible social media technologies, such as Twitter and
Facebook, are increasingly being used by citizens on a global scale to publish online
content. The diffusion of information in these networks can manifest itself in a
number of ways, ranging from the positive, such as support of social resilience
through calls for assistance and advice (Morell et al. 2011), to the negative, through
the production and contagion of misinformation and antagonistic and prejudiced
commentary (Burnap et al. 2013, 2014, Williams et al. 2013).

Hate Crime and its commission online is now recognised as a priority by the
UK Government. The sending of menacing messages via the Internet is now
punishable by up to 2 years imprisonment (Malicious Communications Act 1998 as
amended by the Criminal Justice and Courts Bill 2015). The Welsh Government
continues to implement ‘Tackling Hate Crimes and Incidents: A Framework for
Action’ and the fast paced evolution of social media is providing significant
challenges for partners and agencies. Despite this recognition, practitioners can
remain in the dark about the nature, prevalence and resources available to tackle
cyberhate and bulling on social media.
This conference aimed to address this knowledge gap via a series of keynote
presentations from high-profile leaders in the field and via hands on workshops.
This report outlines conference attendee experiences in relation to the current barriers and potential solutions in the area of cyberhate and cyber bullying and puts
forward national recommendations.

— The reporting, recording and incidence of online hate speech has increased over the past two years.
— While the number of people personally targeted remains relatively low, large numbers of people are being exposed to online hate speech, potentially causing decreased life satisfaction. In particular, an increasingly large number of UK children (aged 12-15) report that they are exposed to hateful content online.
— Online hate speech tends to spike for 24-48 hours after key national or international events such as a terror attack, and then rapidly fall, although the baseline of online hate can remain elevated for several months. Where it reaches a certain level, online hate speech can translate into offline hate crime on the streets.
— Hate crime, including hate speech, is both hard to define and hard to prosecute. A patchwork of hate crime laws has developed over the last two decades, but there is concern the laws are not as effective as they could be, and may need to be streamlined and/or extended – for example to cover gender and age-related hate crime. The Law Commission is currently reviewing hate crime legislation, and has separately completed a preliminary review of the criminal law in relation to offensive
and abusive online communications, concluding there was “considerable scope for reform”.
— According to a recent survey by Demos, the public appreciates the difficult trade-off between tackling hate crime and protecting freedom of speech, with 32% in favour of a safety first approach, 23% in favour of protecting civil liberties, and 42% not favouring either option.

In this Lowy Institute Analysis, Lauren Williams examines Islamic State’s use of the Western media to disseminate its propaganda. Williams argues mainstream media outlets have a responsibility to treat Islamic State-produced material more critically, expose the weaknesses of its messages, and place greater effort into counter-messaging.

KEY FINDINGS
Islamic State’s media arm has a clearly defined strategy to manipulate the mainstream media to serve its propaganda objectives.
A more critical view of Islamic State’s claims and propaganda is needed to limit the effectiveness of the group’s messages.
The role of the media, as well as the stories of returnees and defectors, as a platform for counter-messaging has been underutilised.