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Technical solutions can be important when key communicators take on the task of making sense of social media flows during crises. However, to provide situation awareness during high-stress assignments, usability problems must be identified and corrected. In usability studies, where researchers investigate the user-friendliness of a product, several types of data gathering methods can be combined. Methods may include subjective (surveys and observations) and psychophysiological (e.g. skin conductance and eye tracking) data collection. This chapter mainly focuses on how the latter type can provide detailed clues about user-friendliness. Results from two studies are summarised. The tool tested is intended to help communicators and journalists with monitoring and handling social media content during times of crises. Book Edited by Harald Hornmoen and Klas Backhoem.

This book explores the use of the internet by (non-Islamic) extremist groups, drawing together research by scholars across the social sciences and humanities. It offers a broad overview of the best of research in this area, including research contributions that address far-right, (non-Islamic) religious, animal rights, and nationalist violence online, as well as a discussion of the policy and research challenges posed by these unique and disparate groups. It offers an academically rigorous, introductory text that addresses extremism online, making it a valuable resource for students, practitioners and academics seeking to understand the unique characteristics such risks present.

The growing ubiquity of computers and their associated networks are propelling the world into the information age. Computers may revolutionize terrorism in the same manner that they have revolutionized everyday life. Terrorism in the information age will consist of conventional terrorism, in which classic weapons (explosives, guns, etc.) will be used to destroy property and kill victims in the physical world; techno terrorism, in which classic weapons will be used to destroy infrastructure targets and cause a disruption in cyberspace; and cyberterrorism, where new weapons (malicious software, electromagnetic and microwave weapons) will operate to destroy data in cyberspace to cause a disruption in the physical world. The advent of cyberterrorism may force a shift in the definition of terrorism to include both disruption and violence in cyberspace in the same manner as physical destruction and violence. Through the use of new technology, terrorist groups may have fewer members, yet still, have a global reach. The increasing power of computers may lower the threshold of state sponsorship to a point where poor states can become sponsors and rich states are no longer necessary for terrorist groups to carry out complex attacks. This thesis explores the shift toward information warfare across the conflict spectrum and its implications for terrorism. By examining the similarities and differences with past conventional terrorism, policymakers will be able to place information age terrorism into a known framework and begin to address the problem.

Research on the digital and online environment poses several ethical questions that are new or, at least, newly pressing, especially in relation to youth. Established ethical practices require that research have integrity, quality, transparency, and impartiality. They also stipulate that risks to the researcher, institution, data, and participants should be anticipated and addressed. But difficulties arise when applying these to an environment in which the online and offline intersect in shifting ways. This paper discusses some real-life “digital dilemmas” to identify the emerging consensus among researchers. We note the 2012 guidelines by the Association of Internet Researchers, which advocates for ethical pluralism, for minimizing harm, and for the responsibility of the researcher where codes are insufficient.
As a point of contrast, we evaluate Markham’s (2012) radical argument for data fabrication
as and ethical practice. In reflecting on how researchers of the digital media practices of youth resolve their dilemmas in practice, we take up Markham’s challenge of identifying evolving practice, including researchers’ workarounds, but we eschew her solution of fabrication. Instead, we support the emerging consensus that while rich data are increasingly available for collection, they should not always be fully used or even retained in order to protect human subjects in a digital world in which future possible uses of data exceed the control of the researcher who collected them.

VOX-Pol Blog post.

Speech by GCHQ Director Ian Lobban at International Institute for Strategic Studies, October 2010