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Social media companies have long struggled with what to do about extremist content on their platforms. While most companies include provisions about “extremist” content in their community standards, until recently, such content was often vaguely defined, providing policymakers and content moderators a wide berth in determining what to remove, and what to allow. Unfortunately, companies have responded with overbroad and vague policies and practices that have led to mistakes at scale that are decimating human rights content.

This book highlights cyber racism as an ever growing contemporary phenomenon. Its scope and impact reveals how the internet has escaped national governments, while its expansion is fuelling the spread of non-state actors. In response, the authors address the central question of this topic: What is to be done? Cyber Racism and Community Resilience demonstrates how the social sciences can be marshalled to delineate, comprehend and address the issues raised by a global epidemic of hateful acts against race. Authored by an inter-disciplinary team of researchers based in Australia, this book presents original data that reflects upon the lived, complex and often painful reality of race relations on the internet. It engages with the various ways, from the regulatory to the role of social activist, which can be deployed to minimise the harm often felt. This book will be of particular interest to students and academics in the fields of cybercrime, media sociology and cyber racism.

While al Qaeda has used the Internet primarily to spread its propaganda and to rally new recruits, the terrorist group has also relied on the Internet for financing-related purposes. Other Islamist terrorist groups, including Hamas, Lashkar e-Taiba, and Hizballah have also made extensive use of the Internet to raise and transfer needed funds to support their activities. The Internet’s appeal in this regard for terrorist groups is readily apparent–offering a broad reach, timely efficiency, as well as a certain degree of anonymity and security for both donors and recipients. Unfortunately, while many governments now recognize that the Internet is an increasingly valuable tool for terrorist organizations, the response to this point has been inconsistent. For the U.S. and its allies to effectively counter this dangerous trend, they will have to prioritize their efforts in this area in the years to come.

In this case study, I analyze the 2014 North Korean computer database hack of Sony Pictures Entertainment (SPE), a serious national security crisis of cyberterrorism. I utilize Normal Accidents theory as a lens, to help explain how the accident within one system (SPE) and later crisis lead to the interaction with a second system (U.S. Federal Government), the development of a new crisis, and the need for a crisis response from system two. The evolution of a single organization’s accident into a national security crisis does not occur without specific complex interactions that take place to connect the two systems together. To explain this interconnectedness between systems, I introduce two new constructs: 1) common denominator and 2) common goal, which expand Normal Accidents theory allowing it to account for the coupling between the two independent systems (SPE & United States Government) through non-linear interactions. Overall, this case study provides important insight for future crisis communication planning, response, and development regarding between-organization interaction during a crisis.

Part 1 of a panel discussion of February 2012 report by British House of Commons describing the internet as ‘a fertile breeding ground for terrorism’. Originally uploaded by 1IslamChannel on 28 March 2012.

The advancement in technology has brought a new era in terrorism where Online Social Networks (OSNs) have become a major platform of communication with wide range of usage from message channeling to propaganda and recruitment of new followers in terrorist groups. Meanwhile, during the terrorist attacks people use OSNs for information exchange, mobilizing and uniting and raising money for the victims. This paper critically analyses the specific usage of OSNs in the times of terrorisms attacks in developing countries. We crawled and used Twitter’s data during Westgate shopping mall terrorist attack in Nairobi, Kenya. We then analysed the number of tweets, geo-location of tweets, demographics of the users and whether users in developing countries tend to tweet, retweet or reply during the event of a terrorist attack. We define new metrics (reach and impression of the tweet) and present the models for calculating them. The study findings show that, users from developing countries tend to tweet more at the first and critical times of the terrorist occurrence. Moreover, large number of tweets originated from the attacked country (Kenya) with 73% from men and 23% from women where original posts had a most number of tweets followed by replies and retweets.