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Part 1 of a panel discussion of February 2012 report by British House of Commons describing the internet as ‘a fertile breeding ground for terrorism’. Originally uploaded by 1IslamChannel on 28 March 2012.

In this case study, I analyze the 2014 North Korean computer database hack of Sony Pictures Entertainment (SPE), a serious national security crisis of cyberterrorism. I utilize Normal Accidents theory as a lens, to help explain how the accident within one system (SPE) and later crisis lead to the interaction with a second system (U.S. Federal Government), the development of a new crisis, and the need for a crisis response from system two. The evolution of a single organization’s accident into a national security crisis does not occur without specific complex interactions that take place to connect the two systems together. To explain this interconnectedness between systems, I introduce two new constructs: 1) common denominator and 2) common goal, which expand Normal Accidents theory allowing it to account for the coupling between the two independent systems (SPE & United States Government) through non-linear interactions. Overall, this case study provides important insight for future crisis communication planning, response, and development regarding between-organization interaction during a crisis.

VOX-Pol Guest Lecture Series, Spring 2024: Studying Right-Wing Extremism

Speaker: Sam Jackson is an Assistant Professor in the College of Emergency Preparedness, Homeland Security, and Cybersecurity at the University at Albany. His research focuses on right-wing extremism in the United States; extremism online; social media, activism, and conflict; and computational social science.

Presented by Seán Looney

VOX-Pol Blog post.

VOX-Pol Blog post.

VOX-Pol Blog post.