Online Library

A revealing and gripping investigation into how social media platforms police what we post online—and the large societal impact of these decisions. Most users want their Twitter feed, Facebook page, and YouTube comments to be free of harassment and porn. Whether faced with “fake news” or livestreamed violence, “content moderators”—who censor or promote user-posted content—have never been more important. This is especially true when the tools that social media platforms use to curb trolling, ban hate speech, and censor pornography can also silence the speech you need to hear.

In this revealing and nuanced exploration, award-winning sociologist and cultural observer Tarleton Gillespie provides an overview of current social media practices and explains the underlying rationales for how, when, and why these policies are enforced. In doing so, Gillespie highlights that content moderation receives too little public scrutiny even as it is shapes social norms and creates consequences for public discourse, cultural production, and the fabric of society. Based on interviews with content moderators, creators, and consumers, this accessible, timely book is a must-read for anyone who’s ever clicked “like” or “retweet.”

This Article analyzes intermediaries’ civil liability for terror attacks under the anti-terror statutes and other doctrines in tort law. It aims to contribute to the literature in several ways. First, it outlines the way intermediaries aid terrorist activities either willingly or unwittingly. By identifying the role online intermediaries play in terrorist activities, one may lay down the first step towards creating a legal policy that would mitigate the harm caused by terrorists’ incitement over the internet. Second, this Article outlines a minimum standard of civil liability that should be imposed on intermediaries for speech made by terrorists on their platforms. Third, it highlights the contradictions between intermediaries’ policies regarding harmful content and the technologies that create personalized experiences for users, which can sometimes recommend unlawful content and connections.

Extremist exploitation of social media platforms is an important regulatory question for civil society, government, and the private sector. Extremists exploit social media for a range of reasons—from spreading hateful narratives and propaganda to financing, recruitment, and sharing operational information. Policy responses to this question fit under two headings, strategic communication and content moderation. At the center of both of these policy responses is a calculation about how best to limit audience exposure to extremist narratives and maintain the marginality of extremist views, while being conscious of rights to free expression and the appropriateness of restrictions on speech. This special issue on “Countering Extremists on Social Media: Challenges for Strategic Communication and Content Moderation” focuses on one form of strategic communication, countering violent extremism. In this editorial we discuss the background and effectiveness of this approach, and introduce five articles which develop multiple strands of research into responses and solutions to extremist exploitation of social media. We conclude by suggesting an agenda for future research on how multistakeholder initiatives to challenge extremist exploitation of social media are conceived, designed, and implemented, and the challenges these initiatives need to surmount.

The online space is a haven for extremists of all kinds. Although efforts to remove violent and extremist content are increasing, there is a widely accepted need to also contest extremist messages with counter messages designed to undermine and disrupt extremist narratives. While the majority of academic focus has been on large and well‐funded efforts linked to governments, this article considers the experiences of informal actors who are active in contesting extremist messaging but who lack the support of large institutions. Informal actors come without some of the baggage that accompanies formal counter-message campaigns, which have been attacked as lacking in credibility and constituting “just more government propaganda.” This has been noted by some of the wider countering violent extremism industry and the appetite for incorporating “real‐world” content in their campaigns seems to be rising. This article fills a gap in our knowledge of the experiences of informal counter-messaging actors. Through a series of in‐depth qualitative interviews it demonstrates that, despite the potentially serious risks of incorporating greater levels of informal content, there is an appetite among informal actors to engage with formal campaigns where they can be selective over who they work with and maintain a degree of control.

Islamic State of Iraq and Syria (ISIL) supporters fanned out large amounts of Arabic content across Twitter all through the week in the wake of the news surrounding the death of Abu Bakr al Baghdadi. Many accounts were exhibiting strong and multiple signals of automated behavior1, spawning every hour, on the hour, and Institute for Strategic Dialogue (ISD) researchers monitored and tracked these accounts, and their tactics for the past week following the news. Twitter, and accounts specifically designed to report ISIL activity, were limiting some of the effects of what researchers were calling the ‘Baghdadi Net.’ However, it was clear the accounts were able to generate again, sometimes seconds within a takedown period, and spread video, and audio, as well as new ISIL-news content. Many accounts used western avatars, linked to real people, as well as hashtags that were trending across the Middle East and North Africa, including those being used in the Iraq and Lebanon protests. Latching on to trending topics is a well-documented tactic by ISIL and other groups to increase impressions and overall reach of content. As of Friday, the accounts were tweeting out audio content produced by al Furqan media heralding the ascension of the new ISIL leader Abu Ibrahim al Hashimi al Qurashi.

Judenfeindschaft als kulturelle Konstante und kollektiver Gefühlswert im digitalen Zeitalter (Kurzfassung) In welchen Manifestationen tritt Antisemitismus im 21. Jahrhundert in Erscheinung? Wie, wo und von wem werden judenfeindliche Inhalte artikuliert und verbreitet? Welche Stereotype werden kodiert, welche Argumente benutzt? Welche Rolle spielen Emotionen und irrationale Affektlogik beim aktuellen Einstellungs- und Verbalantisemitismus? Inwiefern hat das Internet die Verbreitung und Intensivierung von Antisemitismen akzeleriert und forciert? Wie lassen sich die modernen Ausprägungen des Judenhasses wissenschaftlich beschreiben, einordnen und erklären? Die vorliegende Langzeitstudie im Rahmen der empirischen Antisemitismusforschung zur Artikulation, Tradierung, Verbreitung und Manifestation von Judenhass im Internet hat sich mit diesen Fragen beschäftigt und quantitativ umfangreiche sowie inhaltlich detaillierte Untersuchungen vorgenommen.