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The counterterrorism and CVE community has long questioned the effectiveness of counterspeech in countering extremism online. While most evaluation of counterspeech rely on limited reach and engagement metrics, this paper explores two models to better measure behavioral change and sentiment analysis. Conducted via partnerships between Facebook and counter-extremism NGOs, the first model uses A/B testing to analyze the effects of counterspeech exposure on low-prevalence-high-risk audiences engaging with Islamist extremist terrorist content. The second model builds upon online safety intervention approaches and the Redirect Method through a search based “get-help” module, redirecting white-supremacy and Neo-Nazi related search-terms to disengagement NGOs.

The counterterrorism and CVE community has long questioned the effectiveness of counterspeech in countering extremism online. While most evaluation of counterspeech rely on limited reach and engagement metrics, this paper explores two models to better measure behavioral change and sentiment analysis. Conducted via partnerships between Facebook and counter-extremism NGOs, the first model uses A/B testing to analyze the effects of counterspeech exposure on low-prevalence-high-risk audiences engaging with Islamist extremist terrorist content. The second model builds upon online safety intervention approaches and the Redirect Method
through a search based “get-help” module, redirecting whitesupremacy and Neo-Nazi related search-terms to disengagement NGOs.

Support for an extremist entity such as Islamic State (ISIS) somehow manages to survive globally online despite considerable external pressure and may ultimately inspire acts by individuals having no history of extremism, membership in a terrorist faction, or direct links to leadership. Examining longitudinal records of online activity, we uncovered an ecology evolving on a daily time scale that drives online support, and we provide a mathematical theory that describes it. The ecology features self-organized aggregates (ad hoc groups formed via linkage to a Facebook page or analog) that proliferate preceding the onset of recent real-world campaigns and adopt novel adaptive mechanisms to enhance their survival. One of the predictions is that development of large, potentially potent pro-ISIS aggregates can be thwarted by targeting smaller ones.

A review of relevant empirical literature shows that many features of social media platforms actively promote or encourage hate speech. Key factors include algorithmic recommendations, which frequently promote hateful ideologies; social affordances which let users encourage or disseminate hate speech by others; anonymous, impersonal environments; and the absence of media ‘gatekeepers’. In mandating faster content deletion, NetzDG only addresses the last of these, ignoring other relevant factors. Moreover, reliance on individual user complaints to trigger platforms’ obligations means hate speech will often escape deletion. Interviews with relevant civil society organisations confirm these flaws of the NetzDG model. From their perspectives, NetzDG has had little impact on the prevalence or visibility of online hate speech, and its reporting mechanisms fail to help affected communities.

This chapter examines the technological opportunities of the digital age and the Internet for a multidirectional exchange of Jihadi ideas, ideology, strategy and tactics. Myriads of social networks on the Internet serve as platforms for Jihadi disputes, which shows that the Internet and telecommunication technology of the twenty-first century are of central importance for new terrorism. Currently, the World Wide Web and its numerous media channels are the most important and most commonly and frequently used communication and propaganda platforms of the Islamist and Jihadi milieu. The Internet allows free cross-border and real-time communication and interaction as well as the reception of (supposedly authentic) reports on the fate of individual Jihadis and developments in far-off conflict regions. These technological achievements of the twenty-first century have enabled the (imagined) worldwide Umma to interconnect and pose a historically new potential for Jihadi actors of new terrorism to mobilise and radicalise Muslims on a global scale.

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