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The Global Counterterrorism Forum published this report to compile a non-exhaustive list of governmental good practices regarding strategic communications and social media aspects in preventing and countering violent extremism and terrorism online for GCTF Members – as well as any other interested Government. The good practices expressed in this document were identified in meetings and subsequent discussions with GCTF Members, reflecting their experience in this regard. Moreover, with these recommendations, the GCTF aims to support and complement existing work and initiatives by other international and regional organisations, namely the UN and other relevant stakeholders involved in this context. The good practices are divided into three sections: Section I addresses overarching good practices for preventing and countering violent extremism and terrorism online; Section II addresses good practices for content-based responses; and Section III addresses good practices for communications-based responses.

From March 8 to June 8, 2018, the Counter Extremism Project (CEP) conducted a study to better understand how ISIS content is being uploaded to YouTube, how long it is staying online, and how many views these videos receive. To accomplish this, CEP conducted a limited search for a small set of just 229 previously-identified ISIS terror-related videos from among the trove of extremist material available on the platform. CEP used two computer programs to locate these ISIS videos: a web crawler to search video titles and descriptions for keywords in videos uploaded to YouTube, and eGLYPH, a robust hashing content-identification system. CEP’s search of a limited set of ISIS terror-related videos found that hundreds of ISIS videos are uploaded to YouTube every month, which in turn garner thousands of views.

ISIS and other extremist groups, as well as their online supporters, have continued to exploit and misuse Google’s platforms to disseminate propaganda material, despite the company having repeatedly announced increased measures to combat online extremism.1 On July 21, 2017, Google announced the launch of one such measure––its Redirect Method Pilot Program. The program is intended to target individuals searching for ISIS-related content on YouTube and direct them to counter-narrative videos, which try to undermine the messaging of extremist
groups.2 The Counter Extremism Project (CEP) monitors and tracks ISIS and other terrorist organizations’ material on YouTube. Between August 2 and August 3, 2018, CEP reviewed a total of 649 YouTube videos for extremist and counter-narrative content. The result of CEP’s searches highlights the extent of the enduring problem of terrorist content on YouTube and undermines claims touting the efficacy of the company’s efforts to combat online extremism.

A balkanized Internet beset by hostile cyber-related activities raises a host of questions and problems for the U.S. government, American corporations, and American citizens. The Council on Foreign Relations launched this Task Force to define the scope of this rapidly developing issue and to help shape the norms, rules, and laws that should govern the Internet. This is the report published by the Task Force.

Research on jihadist online propaganda (henceforth JOP) tends to focus on the production, content and dissemination of jihadist online messages. Correspondingly, the target of JOP – that is, the audience – has thus far attracted little scholarly attention. This article seeks to redress this neglect by focusing on how audiences respond to jihadist online messaging. It presents the findings of an online pilot survey testing audience responses to clips from English-language ISIS videos. The survey was beset at every stage by ethical, legal and practical restrictions, and we discuss how these compromised our results and what this means for those attempting to do research in this highly sensitive area.

Who is likely to view materials online maligning groups based on race, nationality, ethnicity, sexual orientation, gender, political views, immigration status, or religion? We use an online survey (N = 1034) of youth and young adults recruited from a demographically balanced sample of Americans to address this question. By studying demographic characteristics and online habits of individuals who are exposed to online extremist groups and their messaging, this study serves as a precursor to a larger research endeavor examining the online contexts of extremism.

Descriptive results indicate that a sizable majority of respondents were exposed to negative materials online. The materials were most commonly used to stereotype groups. Nearly half of negative material centered on race or ethnicity, and respondents were likely to encounter such material on social media sites. Regression results demonstrate African-Americans and foreign-born respondents were significantly less likely to be exposed to negative material online, as are younger respondents. Additionally, individuals expressing greater levels of trust in the federal government report significantly less exposure to such materials. Higher levels of education result in increased exposure to negative materials, as does a proclivity towards risk-taking.