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VOX-Pol Blog post.

VOX-Pol Blog post.

VOX-Pol Blog post.

VOX-Pol Blog post.

In this case study, I analyze the 2014 North Korean computer database hack of Sony Pictures Entertainment (SPE), a serious national security crisis of cyberterrorism. I utilize Normal Accidents theory as a lens, to help explain how the accident within one system (SPE) and later crisis lead to the interaction with a second system (U.S. Federal Government), the development of a new crisis, and the need for a crisis response from system two. The evolution of a single organization’s accident into a national security crisis does not occur without specific complex interactions that take place to connect the two systems together. To explain this interconnectedness between systems, I introduce two new constructs: 1) common denominator and 2) common goal, which expand Normal Accidents theory allowing it to account for the coupling between the two independent systems (SPE & United States Government) through non-linear interactions. Overall, this case study provides important insight for future crisis communication planning, response, and development regarding between-organization interaction during a crisis.

The ISIS videos staging the executions of James Foley and Steven Sotloff are usually understood as devices to deter, recruit, and “sow terror.” Left unanswered are questions about how these videos work; to whom they are addressed; and what about them can so continuously bring new audiences into existence. The evident durability of ISIS despite the imminent defeat of its state, coupled with the political impact of these particular videos, make these questions unusually urgent. Complete answers require analysis of the most understudied aspect of the videos that also happens to be vastly understudied in US political science: the visual mode of the violence. Approaching these videos as visual texts in need of close reading shows that they are, among other things, enactments of “retaliatory humiliation” (defined by Islamists) that perform and produce an inversion of power in two registers. It symbolically converts the public abjection of Foley and Sotloff by the Islamist executioner into an enactment of ISIS’ invincibility and a demonstration of American impotence. It also aims to transpose the roles between the US, symbolically refigured as mass terrorist, failed sovereign, and rogue state, and ISIS, now repositioned as legitimate, invincible sovereign. Such rhetorical practices seek to actually constitute their audiences through the very visual and visceral power of their address. The affective power of this address is then extended and intensified by the temporality that conditions it—what I call digital time. Digital time has rendered increasingly rare ordinary moments of pause between rapid and repetitive cycles of reception and reaction—moments necessary for even a small measure of distance. The result is a sensibility, long in gestation but especially of this time, habituated to thinking less and feeling more, to quick response over deliberative action.