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This paper is a review of how information and insight can be drawn from open social media sources. It focuses on the specific research techniques that have emerged, the capabilities they provide, the possible insights they offer, and the ethical and legal questions they raise. The relevance and value of these techniques are considered for the purpose of maintaining public safety by preventing, pursuing, protecting and preparing against terrorism.

Drawing on English and Arabic Islamic State (IS) communiqués produced by its central media units, wilayat information offices and broader supporter base, this study examines the strategic logic of IS information operations (IO). It argues that the overarching purpose of IS’s IO campaign is to shape the perceptions and polarise the support of audiences via messages that interweave appeals to pragmatic and perceptual factors. Pragmatic factors—such as security, stability and livelihood—are leveraged in IS messaging by promoting the efficacy of its politico-military campaign and denigrating its enemies’ efforts via rational-choice (logic of consequence) appeals. Perceptual factors—which are tied to the interplay of in-group, Other, crisis and solution constructs—are leveraged via identity-choice (logic of appropriateness) appeals that frame IS as the champion of Sunni Muslims (the in-group identity), its enemies as Others complicit in Sunni perceptions of crisis, and IS as the only hope for solving this malaise. With this approach, IS seeks to resonate its message across a diverse ‘glocal’ constituency and supercharge supporters towards action. IS simultaneously targets its enemies with messaging that manipulates the inherent dualities underlying perceptual and pragmatic factors, vigorously counters criticisms and ‘baits’ opponents into ill-conceived IO responses.

A content analysis was conducted on five different white supremacist online forums to observe the discourse and types of activities occurring within. In addition, web link analysis was conducted on the forums to identify the presence of external links being posted and discussed by members. We found that members used the forums primarily for information provision, recruitment and networking. Based on these results, we discuss the implications that online hate speech have within offline settings, and the affects these activities have on Canadian citizens in light of the recent repeal of section 13 of the Canadian Human Rights Act (1985), the primary tool in Canada with which to deal with hate speech and other activities observed. The insights extracted from this research have provided novel insight into the sentiments and activities of the white supremacist movement online, a relatively unexplored venue of hate speech and propaganda online.

Applying cutting-edge psychiatric theories to an analysis of online Taliban literature in four languages, Neil Krishan Aggarwal constructs a game-changing narrative of the organization’s broad appeal and worldview.
Aggarwal focuses on the Taliban’s creation of culture, evoking religion in Arabic and English writings, nationalism in Dari sources, and regionalism in Urdu texts. The group also promotes a specific form of argumentation, citing religious scriptures in Arabic works, canonical poets in Dari and Urdu writings, and scholars and journalists in English publications. We see clearly how the Taliban categorizes all Muslims as members and all non-Muslims as outsiders; how they convince Muslims of the need for violence; and how they apply the insider/outside dichotomy to foreign policy. By isolating these themes, Aggarwal helps us craft better counter-messaging strategies.

VOX-Pol Blog Post.