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People do not want social media platforms to facilitate murder, writes Robert Hannigan

This chapter explores the effects of the trust problem on jihadi internet discussion forums. The scarcity of non-verbal cues in digital communication facilitates deceptive mimicry, which undermines the inter- personal trust required for sensitive transactions. Open-source data from Arabic-language jihadi forums between 2006 and 2011 indicate that distrust there was high and direct recruitment rare. General trust also declined over time as policing of the forums increased. As of 2014, forums are still in use, but primarily for low-stake activities such as propaganda-sharing and ideological debate, not recruiting or operational coordination. Confidence in the authenticity of propaganda remained relatively high, due to vetting institutions and hard-to-fake video formats. A modicum of interpersonal trust also remained, thanks to reputation systems and a few relatively reliable signs of trustworthiness involving time expenditure. The trust problem is an Achilles heel for high-risk activists online, including pro-democracy activists in authoritarian settings.

This report hopes to contribute to developing research in the ever-evolving arena of radicalisation with a particular focus on the role of the Internet. Our aim is to provide a resource for both policy makers and practitioners that offers an in-depth insight into the means by which extremists use online tools to propagandise and recruit. While previous research has focussed on specific aspects of this phenomenon, this report aims to provide a comprehensive analysis encompassing both qualitative and quantitative methods. It is also unique in that it offers a detailed and practical guide on how to turn the tide against extremists online and reclaim the Internet. Our research would not have been possible without the cooperation and assistance of colleagues, experts, mentors and focus group participants. In particular, we would like to thank our research assistants Ariana Skipp and Aimee Gentry who diligently collected data transcribed interviews and proofread drafts. We would also like to thank Jonathan Russell, Usama Hasan, Faisal Ghazi, Verity Harding, Florian Maganza and Benoit Tabaka for their support, assistance and guidance.

The French Digital Council has been given a mandate to examine Article 9 of the bill on scaling up
counter-terrorism provisions. These provisions amend Article 6 of the Act of 21 June 2004 on confidence
in the digital economy (LCEN) by providing for the administration to block websites containing speech
and/or images constituting incitement to terrorism or in defence of terrorism. They also extend the scope
of the notification tools that technical service providers are bound to use.
The French Digital Council has held fifteen interviews with terrorism experts (sociologists, journalists and
association representatives), specialised lawyers and judges, civil society representatives, intelligence
agency members and digital professionals (full list available in the appendix) to be able to deliver as fully
informed an opinion as possible.

Le Conseil national du numérique a été saisi le 25 juin 2014 de l’article 9 du projet de loi renforçant les
dispositions relatives à la lutte contre le terrorisme. Ces dispositions modifient l’article 6 de la loi du 21
juin 2004 pour la confiance dans l’économie numérique (LCEN) en prévoyant le blocage administratif des
sites diffusant des propos ou images provoquant à la commission d’actes terroristes ou en faisant
l’apologie. Elles élargissent également le champ des outils de notification imposés aux prestataires
techniques.
Afin de rendre un avis le plus éclairé possible dans le court délai imparti, le Conseil a procédé à une
quinzaine d’auditions, réunissant des experts du terrorisme (sociologues, journalistes, représentants
d’associations), de magistrats et avocats spécialisés, des représentants de la société civile, des
membres des services de renseignement et des professionnels du numérique (liste complète disponible
en annexe).

Il Consiglio nazionale per il digitale è stato interpellato riguardo all’articolo 9 del progetto di legge
mirante a rafforzare le disposizioni relative alla lotta contro il terrorismo. Tali disposizioni modificano
l’articolo 6 della Legge del 21 giugno 2004 intesa a promuovere la fiducia nell’economia digitale (LCEN),
prevedendo il blocco da parte dell’autorità amministrativa dei siti responsabili della diffusione di frasi o
immagini che incitano a commettere atti di terrorismo o ne fanno l’apologia. Esse ampliano altresì il
campo degli strumenti di notifica imposti ai provider.
Nell’intento di esprimere un parere il più possibile informato, il Consiglio nazionale per il digitale ha
proceduto ad una quindicina di audizioni che hanno riunito esperti di terrorismo (sociologi, giornalisti,
rappresentanti di associazioni), magistrati e avvocati specializzati nel settore, rappresentanti della
società civile, membri dei servizi di informazione e professionisti dell’ambito digitale (l’elenco completo è
disponibile in allegato).