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The Islamic State, known as ISIS or ISIL, has exploited social media, most notoriously Twitter, to send its propaganda and messaging out to the world and to draw in people vulnerable to radicalisation.

This article aims to demonstrate that a greater understanding of communication in the 21st century is essential to more effective counterterrorism. In fact, while “strategic communication” and “narratives” are advocated by many analysts as essential weapons in countering extremism, few seem to truly understand the reality of the digital-age information environment where such tools need to be deployed. To contribute to bridging this gap, the article outlines some problematic misunderstandings of the contemporary information environment, provides an alternative communication-based framework to explain radicalization, and draws some counterintuitive lessons for tackling terrorism.

Policy advice for EU member states on how to tackle jihadist online recruitment techniques.

The menace presented by Islamic State’s (IS) self-proclaimed ‘caliphate’ is uniquely challenging on a
number of levels. Tactically, its military operations demand lateral thinking, since the group exists as a
nebulous, swarming network constantly seeking to expand its reach. Strategically, too, it is pioneering
new insurgent methods, establishing numerous, complex administrative and institutional foundations
in Iraq and Syria that are already deeply rooted and sure to prolong the war for years to come, as the
middle ground between civilian and soldier is systematically destroyed. It is in psychological terms,
though, that IS has truly transformed the state of play. Its vast propaganda operation is unrivalled,
involving devoted media teams from West Africa to Afghanistan who work relentlessly, day and night,
in the production and dissemination of the ‘caliphate’ brand. So far, most of our attempts to
meaningfully mitigate IS’s ability to globally engage have been left floundering.
Numerically speaking, it is an uphill struggle. Though there are some commendable efforts being
undertaken by counter violent extremism practitioners and civil society organisations, they are dwarfed
in size by IS’s media behemoth, which produces on average 38 individual batches of propaganda each
day – videos, photo essays, articles and audio programmes. Apart from practicalities, the counter effort
is, from the offset, structurally impaired from success. Indeed, the cult of the counter-narrative has left
coalition partners working from within a reactive paradigm, something that means it is perpetually on
the back foot when it comes to presenting an alternative to what IS offers.
The difficulties we face in the information war on IS are not something of which we can opt out. Hence,
we need to recognise our weaknesses and circumnavigate the obstacles we face. Arguably the most
damaging of those weaknesses has been a persistent tendency to misunderstand just what it is that IS
is doing – myriad questions have been asked, and most left unanswered.
In the Quilliam Foundation’s latest research into IS propaganda, Senior Researcher Charlie Winter
presents us with a truly ground-breaking window into the mind of the propagandist, demystifying the
media war more than ever before. Between 17 July and 15 August 2015, the Islamic month of Shawwal,
Charlie compiled an exhaustive archive of IS propaganda, creating not just a snapshot of its output, but
a comprehensive, 30-day view of it.
Over the course of the data collection period, he recorded 1146 separate propaganda “events”,
discrete batches of data that were disseminated with a view to bolstering the IS world view, be that
through graphic violence or millenarian scenes of vividly lit fairgrounds. Each event was recorded
according to 7 variables and then grouped by narrative and subcategory, enabling detailed analysis. By
postponing any assessment until the data had been collected in full, Charlie was able to circumvent IS’s
tactical saturation of the Internet and consider its messaging in an aggregated, considered manner. In
so doing, as important trends, iniquities and anomalies that are otherwise impossible to discern become
strikingly apparent, he has presented us with an important tactical and strategic insight into the virtual
‘caliphate’.
When it comes to IS propaganda, it is imperative that we understand it in as granular and nuanced a
manner as possible. Using data to test the hypothesis of the July 2015 report ‘The Virtual ‘Caliphate’:
Understanding Islamic State’s Propaganda Strategy’, Charlie has illuminated the bare bones of the IS
brand. It is high time we recognised that there is no elixir that can deliver us from IS’ information
supremacy, no catch-all counter-narrative to undercut its carefully cultivated and choreographed
image. In this absence, we must instead seek to enrich our understanding. The IS ‘caliphate’ is marketing
itself on an industrial scale. If we are to destroy its brand, we must first be able to fathom its depths.

Beyond the familiar online world that most of us inhabit lies a vast network of sites, communities and cultures where freedom is pushed to its limits. A world that is as creative and complex as it is dangerous and disturbing. A world that is much closer than you think. The Dark Net is a revelatory examination of the internet today, and of its most innovative and dangerous.

Before the Islamic State in Iraq and the Levant (ISIL) leveraged the Internet into a truly modern quasi-state propaganda machine through horrendous online videos, travel handbooks, and sophisticated Twitter messengering, more humble yet highly effective precursors targeted youthful Western Muslims for radicalism, during a time when home grown plots peaked. These brash new entrants into the crowded freewheeling world of extremist cyber-haters joined racists, religious extremists of other faiths, Islamophobes, single issue proponents, as well as anti-government rhetoriticians and conspiracists. The danger from these evolving new provocateurs, then and now, is not that they represent a viewpoint that is widely shared by American Muslims. However, the earlier successful forays by extremist Salafists, firmly established the Internet as a tool to rapidly radicalize, train and connect a growing, but small number of disenfranchised or unstable young people to violence. The protections that the First Amendment provide to expression in the United States, contempt for Western policies and culture, contorted fundamentalism, and the initial successes of these early extremist Internet adopters, outlined here, paved the way for the ubiquitous and sophisticated online radicalization efforts we see today.