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Extremist exploitation of social media platforms is an important regulatory question for civil society, government, and the private sector. Extremists exploit social media for a range of reasons—from spreading hateful narratives and propaganda to financing, recruitment, and sharing operational information. Policy responses to this question fit under two headings, strategic communication and content moderation. At the center of both of these policy responses is a calculation about how best to limit audience exposure to extremist narratives and maintain the marginality of extremist views, while being conscious of rights to free expression and the appropriateness of restrictions on speech. This special issue on “Countering Extremists on Social Media: Challenges for Strategic Communication and Content Moderation” focuses on one form of strategic communication, countering violent extremism. In this editorial we discuss the background and effectiveness of this approach, and introduce five articles which develop multiple strands of research into responses and solutions to extremist exploitation of social media. We conclude by suggesting an agenda for future research on how multistakeholder initiatives to challenge extremist exploitation of social media are conceived, designed, and implemented, and the challenges these initiatives need to surmount.

Community Action for Preventing Extremism (CAPE) is Australia’s only not-for-profit counter-extremism project focused specifically on preventing a growth in right-wing extremism. By disseminating counter-narratives to extremism through the exitwhitepower.com website and directly engaging with individuals at-risk via social media, CAPE seeks to sow a seed of doubt that will reduce individual’s vulnerability to involvement in the far-right. This paper will outline CAPE’s practitioner experience in developing online interventions to challenge far-right narratives and the advantages of using this method of engagement. The paper will also outline distinctions between traditional white supremacist far-right groups and the increasingly active anti-Muslim groups, which create challenges for CAPE’s work in countering far-right online activity.

This article explores hate speech against the Roma in Slovakia on Facebook between April 2016 and January 2017 and the impact of fact-checking and personal experience strategies in countering hate speech through a quasi-experimental research design. It examines how the Roma were constructed and how discussion participants reacted to our pro-Roma interventions. The research sample consisted of 60 Facebook discussions (with more than 7,500 comments) on Roma-related topics posted by the profiles of various members of the Slovak Parliament and the most popular online news media outlets. Qualitative content analysis revealed that the Roma in Facebook discussions were constructed primarily in a negative sense, as asocial criminals misusing welfare benefits. This study demonstrated that Facebook discussion participants presenting anti-Roma attitudes did not use any research evidence to support their constructions. It also demonstrated that pro-Roma comments encouraged other participants with a pro-Roma attitude to become involved.

Countering the militancy in Kashmir has become a highly challenging task due to the exploitation of new information and communication technology by insurgent groups. The battlefield is now a multidimensional one, encompassing both physical territory and cyberspace. The overall capabilities of insurgents have been enhanced by tools in cyberspace that are inexpensive, ever more sophisticated, rapidly proliferating, and easy to use. Militants are systematically exploiting the Internet to generate moral support, recruit personnel, and transmit propaganda, leading to the further militarisation of the Kashmiri youth. This paper examines the potentially disastrous consequences of the use of cyberspace by an already strong insurgency in Kashmir. The objective is to understand the most effective means to counter the cyber dimension of the Kashmir insurgency.

VOX-Pol Blog post.

A strategy to counter violent radicalisation on the Internet must be user driven, empowering Internet users with “cultural intelligence”. Cultural intelligence is essentially shorthand for an understanding of the key pillars of, and vulnerabilities inherent in, militant Islamist rhetoric. What this report calls “Enabling Stakeholders”, such as schools, and religious and community organisations, can disseminate this knowledge, thereby empowering Internet users to choose whether and how to challenge the call to violence.