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A strategy to counter violent radicalisation on the Internet must be user driven, empowering Internet users with “cultural intelligence”. Cultural intelligence is essentially shorthand for an understanding of the key pillars of, and vulnerabilities inherent in, militant Islamist rhetoric. What this report calls “Enabling Stakeholders”, such as schools, and religious and community organisations, can disseminate this knowledge, thereby empowering Internet users to choose whether and how to challenge the call to violence.

The opportunities afforded by the Internet greatly overshadow the challenges. While not forgetting this, we can nevertheless still address some of the problems that arise. Hate speech online is one such problem. But what exactly is hate speech online, and how can we deal with it effectively? As with freedom of expression, on- or offline, UNESCO defends the position that the free flow of information should always be the norm. Counter-speech is generally preferable to suppression of speech. And any response that limits speech needs to be very carefully weighed to ensure that this remains wholly exceptional, and that legitimate robust debate is not curtailed. A typology of responses is elaborated in this study.

Exploring the ‘dark side’ of digital diplomacy, this volume highlights some of the major problems facing democratic institutions in the West and provides concrete examples of best practice in reversing the tide of digital propaganda. Digital diplomacy is now part of the regular conduct of International Relations, but Information Warfare is characterised by the exploitation or weaponisation of media systems to undermine confidence in institutions: the resilience of open, democratic discourse is tested by techniques such as propaganda, disinformation, fake news, trolling and conspiracy theories. This book introduces a thematic framework by which to better understand the nature and scope of the threats that the weaponization of digital technologies increasingly pose to Western societies. The editors instigate interdisciplinary discussion and collaboration between scholars and practitioners on the purpose, methods and impact of strategic communication in the Digital Age and its diplomatic implications. What opportunities and challenges does strategic communication face in the digital context? What diplomatic implications need to be considered when governments employ strategies for countering disinformation and propaganda? Exploring such issues, the contributors demonstrate that responses to the weaponisation of digital technologies must be tailored to the political context that make it possible for digital propaganda to reach and influence vulnerable publics and audiences.

Efforts to counter online radicalisation must view new technologies and modes of interaction not as a threat but as an opportunity. Relying on government alone is not sufficient. It is vital to capitalise upon the potential contributions of all stakeholders, including internet companies and internet users.

After a period of self‐regulation, countries around the world began to implement regulations for the removal of terrorist content from tech platforms. However, much of this regulation has been criticised for a variety of reasons, most prominently for concerns of infringing free speech and creating unfair burdens for smaller platforms. In addition to this, regulation is heavily centred around content moderation, however, fails to consider or address the psychosocial risks it poses to human content moderators. This paper argues that where regulation has been heavily criticised yet continues to inspire similar regulation a new regulatory approach is required. The aim of this paper is to undertake an introductory examination of the use of a social regulation approach in three other industries (environmental protection, consumer protection and occupational health and safety) to learn and investigate new regulatory avenues that could be applied to the development of new regulation that seeks to counter terrorist content on tech platforms and is concerned with the safety of content moderators.

Dr Leah Farrall from the National Security College, ANU in conversation with Dr John Coyne, Head – Border Security Program – ASPI.