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This research employs the concept of social capital to compare the efforts that a range of tech companies have claimed to take to counter polarization and extremism and build resilience on their platforms. The dataset on which our analysis is based is made-up of a purposive sample of official blog posts from three ‘older’ (i.e., Facebook, Twitter, YouTube) and three ‘newer’ (i.e., TikTok, Discord, and Telegram) technology platforms. The selected posts focused on companies’ efforts to make their platform safer, build community resilience, counter violent extremism and/or polarization, or mentioned related topics such as countering hate organizations, radicalization, or misinformation. Revealed were seven themes incorporating, to a greater or lesser extent, the three main types of social capital (i.e., bonding, bridging and linking). These themes were granting user powers, strengthening existing communities, provision of information and education, building community, enhancing user rights, keeping users safe, and building trust and relationships with users. Analysis of these showed that while creation of all three types of social capital was apparent, similar to previous studies, bridging capital dominated here too; while there were some discrepancies between social capital generating activities and their framings on ‘older’ versus ‘newer’ platforms, other factors, including platform size and company values are likely to be equally or more important; and, finally, that companies attempts at generating online social capital can have negative as well as positive impacts with regard to countering polarization and extremism.

VOX-Pol Blog post.

The seven articles in this special issue were selected from those delivered at a series of workshops undertaken by the European Commission H2020-funded Building Resilience Against Violent Extremism (BRaVE) Project in 2020–2021. Understanding polarization and (violent) extremism as distinct, interlinked, phenomena, the collected articles ask how online platforms can be mobilised to disrupt and reframe ideologies underpinning polarising and extremist messaging. To what extent can social media platforms serve as critical resources that contribute to building pro-social resilience? And, how can we build on what has been effective so far in terms of building online resilience, including what else might social media platforms and their users do to enhance what has already been found to be effective?