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Technical solutions can be important when key communicators take on the task of making sense of social media flows during crises. However, to provide situation awareness during high-stress assignments, usability problems must be identified and corrected. In usability studies, where researchers investigate the user-friendliness of a product, several types of data gathering methods can be ...

22 July 2011, saw the biggest domestic terror event in Norway since World War II. On this day, a right-wing terrorist placed a bomb in front of the Norwegian government building, where the prime minister had his office at the time. Later, the same perpetrator dressed up as a policeman and tricked his way into ...

The chapter addresses the question of how crisis and emergency communicators in the justice (police) and health sector in Norway reflect on their use – or lack of use – of social media during the terror crisis on 22 July 2011. We examine how these communicators in the years following the crisis have developed their ...

This chapter analyses the Norwegian Twitter-sphere during and in the aftermath of the terrorist attack in Norway on 22 July 2011. Based on a collection of 2.2 million tweets representing the Twitter-sphere during the period 20 July–28 August 2011, the chapter seeks answers to how the micro-blogging services aided in creating situation awareness (SA) related ...

This chapter focuses on the instructional content, both text and images, published in 26 issues of three jihadi magazines: Al-Qaeda in the Arabian Peninsula’s Inspire, Inspire’s forerunner Jihad Recollections, and Somali Al-Shabab’s Gaidi M’taani. Instruction was found to be a core component of Inspire as distinct from the varying types and levels of instruction appearing ...

The United Kingdom (UK) has been at the vanguard of online censorship in democracies from the beginning of the modern internet. Since the mid-1990s the government has developed distinctive patterns of regulation – targeting intermediaries, using the bully pulpit to promote ‘voluntary’ self-regulation, and promoting automated censorship tools such as web blocking – which have ...

The rise of the Islamic State has contributed to both an increased terrorism threat in Western nations and an unprecedented number of citizens joining the group of so-called foreign fighters. IS has used the internet as a way to both disseminate propaganda and radicalize and recruit supporters. This article will begin by analyzing some of ...

Gatekeeping is defined as the work of third parties “who are able to disrupt misconduct by withholding their cooperation from wrongdoers.”1 Internet intermediaries need to be far more proactive as gatekeepers than they are now. Socially responsible measures can prevent the translation of violent thoughts into violent actions. Designated monitoring mechanisms can potentially prevent such ...

Seit Beginn des 21. Jahrhunderts besteht innerhalb der sozialwissenschaftlichen Forschung der Konsens, dass die technologischen Möglichkeiten des Internets von vitaler Bedeutung für den islamistischen Terrorismus sind (Corman 2011; Cornish& Lindley-French&Yorke 2011; Fink&Barclay 2013). Verschiedene Studien bewerten die Existenz des Internets gar als Voraussetzung dafür, dass eine terroristische Organisation wie Al Qaida bereits länger als 20 ...

Anno Bunnik explores the ramifications of Big Data for countering terrorism, extremism, and radicalisation. With the recent rise of jihadists and other extremists groups in the Middle East and Europe, how do state agencies respond through the use of Big Data? This chapter critically engages with questions such as the extent to which Big Data ...