Social Media

This chapter analyses the Norwegian authorities’ presence on Twitter during the 22 July 2011 terrorist attacks. Twitter activity by two official institutions is analysed in particular, namely, the blood bank at Oslo University Hospital and the Norwegian Police Security Services (PST). Our findings show that the Norwegian authorities were almost completely absent on Twitter during ...

22 July 2011, saw the biggest domestic terror event in Norway since World War II. On this day, a right-wing terrorist placed a bomb in front of the Norwegian government building, where the prime minister had his office at the time. Later, the same perpetrator dressed up as a policeman and tricked his way into ...

Technical solutions can be important when key communicators take on the task of making sense of social media flows during crises. However, to provide situation awareness during high-stress assignments, usability problems must be identified and corrected. In usability studies, where researchers investigate the user-friendliness of a product, several types of data gathering methods can be ...

This chapter summarises the findings of a case study on social media activity during the 22 July 2011 terrorist attacks in Norway. Based on these findings and on theories and previous research on the role of social media in situation awareness (SA) configuration during crisis situations, the chapter offers seven recommendations for key communicators in ...

Since 2016, at least 43 countries around the globe have proposed or implemented regulations specifically designed to tackle different aspects of influence campaigns, including both real and perceived threats of fake news, social media abuse, and election interference. Some governments are in the early stages of designing regulatory measures specifically for digital contexts so they ...

Far-right groups increasingly use social media to interact with other groups and reach their followers. Social media also enable ‘ordinary’ people to participate in online discussions and shape political discourse. This study compares the networks and discourses of Facebook pages of Western European far-right parties, movements and communities. Network analyses of pages indicate that the ...

From March 8 to June 8, 2018, the Counter Extremism Project (CEP) conducted a study to better understand how ISIS content is being uploaded to YouTube, how long it is staying online, and how many views these videos receive. To accomplish this, CEP conducted a limited search for a small set of just 229 previously-identified ...

Online extremists’ use of social media poses a new form of threat to the general public. These extremists range from cyberbullies to terrorist organizations. Social media providers often suspend the extremists’ accounts in response to user complaints. However, extremist users can simply create new accounts and continue their activities. In this work we present a ...

This chapter analyses the Norwegian Twitter-sphere during and in the aftermath of the terrorist attack in Norway on 22 July 2011. Based on a collection of 2.2 million tweets representing the Twitter-sphere during the period 20 July–28 August 2011, the chapter seeks answers to how the micro-blogging services aided in creating situation awareness (SA) related ...

Emerging communication technologies, and social media platforms in particular, play an increasingly important role in the radicalization and mobilization processes of violent and non-violent extremists (Archetti, 2015; Cohen et al., 2014; Farwell, 2014; Klausen, 2015). However, the extent to which extremists utilize social media, and whether it influences terrorist outcomes, is still not well understood ...